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Terms of Service

Last Updated: April 16, 2026

Welcome to Creative Sphere Media LLC (“Creative Sphere,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website at creativesphere.co, our digital marketing, web development, SEO, branding, media production, and Google Business Profile management services (collectively, the “Services”).

By accessing our website, purchasing services, signing a service agreement, or authorizing Creative Sphere to manage your Google Business Profile, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or Services.

1. About Us

Creative Sphere Media LLC is a digital marketing agency based in Chicago, Illinois. We provide a full suite of creative and marketing services including search engine optimization, paid advertising, social media management, web design and development, branding, media production, e-commerce solutions, and Google Business Profile management for businesses across multiple industries.

2. Eligibility

You must be at least 18 years old and legally authorized to enter into contracts to use our Services. By engaging with us, you represent that you have the authority to bind the business or entity on whose behalf you are contracting.

3. Services

The specific scope, deliverables, timeline, and pricing for any project will be set forth in a separate Service Agreement, Statement of Work, proposal, or invoice (“Service Agreement”) signed or accepted by both parties. These Terms apply in addition to any Service Agreement, and in the event of a conflict, the Service Agreement will govern.

3.1 Google Business Profile Management

When you engage Creative Sphere to manage your Google Business Profile, you authorize us to:

  • Access your Google Business Profile listings as an authorized manager or through API integration
  • Update business information such as name, address, phone number, hours, categories, attributes, and descriptions
  • Publish Google Posts, upload photos and media, and manage Q&A content
  • Monitor and respond to customer reviews on your behalf
  • Pull performance insights and generate reports

You remain the owner of your Google Business Profile and the underlying data. You may revoke our access at any time through your Google Account permissions.

4. Payments and Billing

4.1 Payment Methods

We accept payments through our website’s secure payment processors and through invoiced billing tied to signed service agreements and contracts. All prices are in U.S. dollars unless otherwise specified.

4.2 Payment Terms

Unless otherwise stated in your Service Agreement, all invoices are due within 15 days of the invoice date. Monthly retainer services are billed in advance. Project-based work typically requires a deposit before work begins, with the balance due upon completion or at milestones defined in the Service Agreement.

4.3 Late Payments

Payments not received by the due date may result in a late fee of 1.5% per month on the outstanding balance, suspension of services until payment is received, and/or termination of the Service Agreement.

4.4 Refunds

Due to the custom and time-intensive nature of our Services, payments are generally non-refundable once work has commenced. Any refund terms specific to a project will be set forth in the applicable Service Agreement.

5. Client Responsibilities

To ensure successful delivery of the Services, you agree to:

  • Provide timely access to accounts, credentials, content, assets, and information reasonably required to perform the Services
  • Review and approve deliverables within reasonable timeframes
  • Ensure that all content, trademarks, images, and materials you provide do not infringe any third-party rights
  • Comply with applicable laws, platform rules (including Google’s terms of service, Meta’s policies, and other third-party platform policies), and industry regulations relevant to your business
  • Maintain ownership and administrative control of your own Google Business Profile, Google Ads, social media, hosting, and analytics accounts

6. Intellectual Property

6.1 Our Materials

All pre-existing tools, processes, methodologies, templates, and proprietary materials owned by Creative Sphere remain our intellectual property. Nothing in these Terms transfers ownership of our pre-existing intellectual property to you.

6.2 Client Deliverables

Upon full payment, you own the final deliverables created specifically for you under a Service Agreement (such as your website design, logo, ad creatives, or written content), except for third-party elements (such as stock images, licensed fonts, or open-source code) which remain subject to their respective licenses.

6.3 Portfolio Rights

Unless otherwise agreed in writing, Creative Sphere reserves the right to display work performed for you in our portfolio, case studies, and marketing materials. If you do not want your project featured, please notify us in writing.

7. Third-Party Services and Platforms

Our Services often involve third-party platforms including but not limited to Google, Meta, Microsoft, and other advertising, hosting, and software providers. We are not responsible for the availability, performance, pricing, policy changes, or outages of these third-party platforms. You agree that Creative Sphere is not liable for any loss resulting from third-party platform actions, including suspensions, disapprovals, algorithm changes, or API access changes.

8. Performance Disclaimer

Digital marketing, SEO, and advertising results depend on numerous factors outside of our control, including market conditions, competition, search engine algorithms, and platform policies. While we apply industry best practices and work diligently to achieve results, we do not guarantee specific rankings, traffic levels, lead volumes, conversion rates, or revenue outcomes.

9. Confidentiality

Both parties agree to keep confidential any non-public business information shared during the engagement and to use it solely for the purpose of performing or receiving the Services. This obligation survives termination of the Service Agreement.

10. Limitation of Liability

To the fullest extent permitted by law, Creative Sphere Media LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising out of or related to the Services, even if we have been advised of the possibility of such damages. Our total aggregate liability for any claim arising from or related to the Services shall not exceed the total fees paid by you to Creative Sphere in the three (3) months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Creative Sphere Media LLC, its officers, employees, and contractors from any claims, damages, liabilities, losses, or expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Services; (b) your breach of these Terms or any Service Agreement; (c) your violation of any law or third-party rights; or (d) content, information, or materials you provide to us.

12. Termination

Either party may terminate a Service Agreement in accordance with the termination provisions of that agreement. Upon termination, you remain responsible for payment of all Services performed through the effective termination date. We will return or delete your confidential data upon request, subject to any legal retention obligations.

13. Website Use

Our website is provided on an “as is” and “as available” basis. You agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems or other users’ accounts
  • Interfere with or disrupt the operation of our website
  • Copy, scrape, or redistribute content from our website without written permission
  • Use automated tools to collect data from our website in violation of our policies

14. Modifications

We may update these Terms from time to time. Material changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or Services after changes take effect constitutes acceptance of the revised Terms.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws principles. Any dispute arising from or related to these Terms or the Services shall be resolved in the state or federal courts located in Cook County, Illinois, and both parties consent to personal jurisdiction in those courts.

16. Entire Agreement

These Terms, together with any Service Agreement, Statement of Work, or Privacy Policy referenced herein, constitute the entire agreement between you and Creative Sphere Media LLC regarding the Services and supersede any prior agreements or understandings on the subject matter.

17. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Us

If you have questions about these Terms, please contact us:

Creative Sphere Media LLC
Chicago, Illinois, USA
Email: [email protected]
Phone: +1 (773) 885-5355
Website: creativesphere.co