Privacy Policy

Last Updated: April 16, 2026

Creative Sphere Media LLC (“Creative Sphere,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website creativesphere.co, engage our services, or authorize our applications to access third-party platforms on your behalf (including Google Business Profile).

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

1.1 Information You Provide Directly

• Contact information: name, business name, email address, phone number, and mailing address submitted through our contact forms or consultation requests.
• Business information: details about your business, industry, goals, and marketing needs shared during onboarding and service engagements.
• Payment information: billing details processed by our secure third-party payment processors when you purchase services directly through our website. We do not store full credit card numbers on our servers.
• Communications: messages, emails, and correspondence you send to us.

1.2 Information Collected Automatically

• Usage data: pages viewed, links clicked, time on site, referring URLs, and other analytics data collected via tools such as Google Analytics.
• Device data: IP address, browser type, device type, operating system, and language preferences.
• Cookies and similar technologies: small data files stored on your device to improve user experience, remember preferences, and analyze traffic. You can disable cookies through your browser settings, though some features may not function properly.

1.3 Information Accessed Through Google Business Profile API

When you authorize Creative Sphere Media to manage your Google Business Profile on your behalf, we access and work with business information through the Google Business Profile API, including:

• Business name, addresses, phone numbers, categories, and attributes
• Business hours, holiday hours, and special hours
• Photos, logos, and media uploaded to the profile
• Google Posts content (offers, updates, events)
• Customer reviews and our responses to those reviews
• Questions and answers on the profile
• Performance insights such as search impressions, map views, calls, and direction requests

We access this data solely to provide the Google Business Profile management services you have engaged us to perform. We do not sell, rent, or share this data with third parties for advertising or unrelated purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our digital marketing, web development, SEO, and Google Business Profile management services
• To communicate with you regarding projects, proposals, invoices, and service updates
• To process payments for services purchased through our website or contracted through invoices
• To manage, optimize, and monitor your Google Business Profile listings when authorized
• To analyze website performance and improve user experience
• To comply with legal obligations and enforce our agreements
• To send marketing communications you have opted into (you can unsubscribe at any time)

3. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: trusted third-party vendors who help us operate our business, such as hosting providers, payment processors, email platforms, and analytics tools. These providers are contractually required to protect your information and use it only for the services they provide to us.
• Google and other platforms: when managing your Google Business Profile, we interact with Google’s APIs on your behalf, and data flows between your business account and Google’s systems as required to deliver the service.
• Legal requirements: if required by law, subpoena, or court order, or to protect our legal rights, safety, or property.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity subject to this Privacy Policy.

4. Google API Services User Data Policy

Creative Sphere Media’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically, when we access Google Business Profile data on behalf of our clients:

• We only use the data to provide the Google Business Profile management services our clients have engaged us to perform.
• We do not transfer the data to third parties except as necessary to provide or improve user-facing features, comply with applicable law, or as part of a merger or acquisition with adequate notice to users.
• We do not use the data for serving advertisements.
• We do not allow humans to read the data unless we have obtained the client’s affirmative agreement, it is necessary for security purposes, to comply with applicable law, or the data has been aggregated and anonymized.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it in accordance with our retention practices.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access and request a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing activities
• The right to withdraw consent where processing is based on consent
• The right to revoke our access to your Google Business Profile at any time through your Google Account permissions

To exercise any of these rights, please contact us using the information provided in Section 12.

8. Revoking Google Account Access

If you have authorized Creative Sphere Media to access your Google Business Profile, you can revoke that access at any time by visiting your Google Account permissions page and removing our app from the list of authorized apps.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Creative Sphere Media LLC
Chicago, Illinois, USA
Email: [email protected]
Phone: +1 (773) 885-5355
Website: creativesphere.co